Cancellation Policy
At Blue Frost, we aim to process and ship orders as quickly as possible.
Please read our cancellation policy carefully before placing an order.
Order Cancellation by Blue Frost
Blue Frost reserves the right to refuse or cancel any order in the following situations:
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Incorrect pricing or product information displayed on the website
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Stock unavailability
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Suspicious or unverifiable payment details
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Requirement of additional verification or information
If an order is canceled after payment has been successfully processed, the paid amount will be refunded to the original payment method.
Note:
Any promotional vouchers or discount codes used for a canceled order may not be refunded or reissued.
Order Cancellation by Customer
Customers may cancel their order within 7 working days of placing the order, provided the order has not yet been shipped.
Once an order has been dispatched, it is no longer eligible for cancellation and will be governed by our Return & Refund Policy.
Refund Timeline
If your order is successfully canceled and payment has already been made:
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The refund will be initiated to your original payment method
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Processing time may vary depending on your bank or payment provider